> For the complete documentation index, see [llms.txt](https://apidocs.arionbanki.is/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://apidocs.arionbanki.is/b2b-2013-schema/b2b-services/b2b-claims-service/general-information.md).
# General Information
This documentation is intended for technical personnel implementing solutions related to Arion bank’s B2B services. The manual contains use cases, descriptions of functions and format of data.
### About the Service
The Claims Service is designed for claimants and offers all functionalities related to RB's Claims Pool (ísl. Körfupottur RB), such as creating, reinstating, modifying, and canceling claims, as well as querying information on claims and claim payments.
These operations can be performed for individual claims or batches of claims. Additionally, it is possible to retrieve the status of claims, payments, and information about claims in foreign currencies. Responses for submitted claims provide details on whether the claims were created correctly and whether a payment notice should be printed for them. The full history of a claim can also be retrieved, including all changes made to the claim and details about the claim itself. Claims can also be marked for secondary collection.
The following information can be queried with the Claim service:
* List of payments
* Transaction history
* Status of claim batch
* List of claims per claimant
* Paid claims
* Unpaid claims
* Canceled claims
* Voided claims
* Claims marked for secondary collection (ísl. milliinnheimta)
* Claims marked for legal collection (ísl. löginnheimta)
* Claims marked for primary collection (ísl. fruminnheimta)
* Claims by time period
* By due date (ísl. gjalddagi)
* By final due date (ísl. eindagi)
* By cancellation date
* By creation date
* Claims by claim template identifier (ísl. einkenni kröfusniðmáts)
* Claims by payor
### Identity and Access Management
Access control for the service follows the same model as the Arion online banking system, where users are authenticated with a username and password. Additionally, communications between the web service and the user’s system are signed with an electronic certificate.
Claims Service is built on a schema interface that all the major banks in Iceland came to an agreement on. The service has a WCF endpoint with a Mutual Authentication security model. The information transmitted between systems is encrypted over HTTPS, ensuring maximum security. For detailed instructions on authentication for B2B services, refer to the manual - [Authentication and Certificates](/b2b-2013-schema/b2b-services/b2b-setting-up-a-authentication-and-certificates.md).
### Web Paths
The Claims Service is available at the following URL:
### Schema
Schema descriptions, including WSDL files, are available at the following URL: